Lead Engineer Observability Integration

The Observability Integration Engineer is responsible for supporting product teams with Open Telemetry applications instrumentation and supporting the Application Observability Platform team in 24/7/365 Open Telemetry infrastructure maintenance.

Primary Responsibilities

• Support development teams with OpenTelemetry instrumentation of application code, both zero-code and manual approaches.
• Assist in configuring observability analytical backends, such as Datadog, Dynatrace, or Grafana.\
• Guide teams in the instrumentation of infrastructure for observability.
• Support the integration of observability backends (DataDog, Dynatrace, Grafana, etc.) with external systems such as Jira, ServiceNow, PagerDuty, and similar platforms
• Assist teams in defining Service Level Indicators (SLIs) and configuring Service Level Objectives (SLOs).
• Collaborate with the Application Observability Platform team to maintain the 24/7/365 availability and reliability of the OpenTelemetry infrastructure

Required Skills & Experience

• Strong proficiency in OpenTelemetry, including hands-on experience with OTLP protocol, OpenTelemetry Semantic Conventions, OpenTelemetry Collector, and OpenTelemetry Java Agent.
• Practical ability to instrument Java code using the OpenTelemetry API and OpenTelemetry Java SDK.
• OpenTelemetry Java SDK.  Basic understanding of AWS services and their role in modern application deployment.
• At least 3 year of development experience in Java (Python experience is also acceptable).
• Minimum 5-10 year of hands-on experience working with observability analytical backends such as DataDog, Dynatrace, or Grafana.
• At least 5 year of experience working with container technologies (e.g., Docker).
• Strong communication skills, with the ability to collaborate effectively with development teams and other stakeholders.
• Basic understanding of software architecture principles, including the differences between monolithic and microservices architectures.
• Collaborative team player with strong engineering skills
• Meticulous and detail-oriented with excellent communication skills
• Ability to negotiate, work under pressure, and manage crisis situations
• Culturally sensitive with experience working in diverse environments
• Strong analytical and problem-solving skills with the ability to prioritize and organize work
• Effective communicator who can articulate complex concepts to non-technical stakeholders
• Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management, or related), or equivalent experience
• English language – expert proficiency (additional languages are beneficial)