Director - IT

The role spans IT Strategy & Enterprise Architecture, Enterprise Infrastructure & Engineering, Business Applications, Data, Analytics & AI, and IT Operations & Service Management — with a strong mandate to simplify and modernize the technology landscape, and enable operational excellence and company’s scalable growth.

This role will report to - Vice President, Enterprise IT and Executive Leadership Team member

Leading through accountable pillar leads, the IT Director will need to ensure cross-functional integration, architectural discipline, and value-driven execution while balancing operational stability with transformation initiatives across cloud, SaaS, data, security, automation, and AI. This role carries end-to-end accountability for enterprise IT performance, service quality, platform maturity, and risk posture.

IT Strategy & Enterprise Architecture

• Define and execute enterprise IT strategy aligned to business priorities.
• Establish architecture standards, integration principles, and technology roadmaps.
• Partner with enterprise stakeholders to ensure technology investments are governed, scalable, and outcome-focused.

Information Security & Cybersecurity

• Strengthen enterprise risk posture through proactive vulnerability management, incident readiness, and audit compliance.
• Embed security-by-design across infrastructure, applications, data platforms, and AI initiatives.

Enterprise IT Infrastructure & Engineering

• Provide strategic direction across cloud, network, endpoint, identity, collaboration, and core platforms through infrastructure leadership.
• Accountable for platform reliability, lifecycle governance, and operational maturity across enterprise infrastructure.
• Drive standardization, resilience, cost optimization, and business continuity across geographies.

Business Applications

• Own enterprise platforms (ERP, HCM, CRM, CPQ, ITSM, Financial systems, collaboration tools, etc.) aligned to end-to-end business processes.
• Lead application rationalization, modernization, and integration while balancing agility with architectural discipline.

Enterprise Data, Analytics & Reporting

• Own enterprise data platforms, analytics, and reporting capabilities ensuring governance, quality, and business alignment.
• Drive enterprise data architecture, integration standards, and trusted data foundations across business systems.
• Enable scalable reporting and self-service analytics through governed enterprise platforms.
• Ensure measurable adoption, data reliability, and decision support across internal functions.

AI Enablement & Predictive Intelligence in Internal Operations

• Drive responsible AI adoption across internal enterprise platforms, IT operations, and business enabling functions.
• Develop predictive intelligence capabilities that improve planning, productivity, risk awareness, and decision making.
• Identify and scale AI-led automation and intelligent workflow opportunities aligned to enterprise priorities.
• Ensure AI initiatives align with enterprise governance, security, and risk frameworks.

IT Operations & Service Management

• Own end-to-end enterprise IT service delivery, performance, and user experience outcomes.
• Drive operational excellence through automation, proactive monitoring, and continuous improvement.

Stakeholder, Executive & Governance Engagement

• Act as a trusted advisor to senior leadership on technology, risk, cost, and transformation decisions.
• Provide clear, data-driven updates in executive forums and governance reviews.
• Establish transparent governance mechanisms that enable speed without bureaucracy.

Financial Management & Vendor Ecosystem

• Own IT financial performance, annual operating planning, cost optimization, and value realization across the technology portfolio.
• Manage strategic partnerships with cloud providers, SaaS vendors, system integrators, and security partners.

Team Leadership & Capability Building

• Lead and build a high-performing enterprise IT organization.
• Build leadership depth, strengthen internal capabilities, and ensure cross-pillar collaboration and accountability.
• Ensure clear accountability across pillar leads while maintaining enterprise-wide delivery ownership.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field; Master’s preferred.
• 18–20 years of progressive enterprise IT leadership experience.
• Proven experience leading an enterprise IT organization or significant multi-pillar IT function, with accountability for strategy, operations, risk, and business outcomes.
• Proven accountability for enterprise IT environments within consulting, technology services, or global enterprise organizations.
• Demonstrated success balancing operational stability with transformation initiatives across cloud, SaaS, modernization, and automation.
• Strong executive engagement experience, including governance forums, risk discussions, and budget ownership.
• Experience operating within security-conscious, audit-driven environments.

Technical & Functional Depth

• Enterprise infrastructure (AWS, Azure, GCP, networking, identity, endpoints, collaboration platforms)
• Information security & cybersecurity governance
• Enterprise business platforms (Salesforce ecosystem, Oracle Fusion, SAP, ITSM platforms, collaboration tools)
• Data platforms (BigQuery or similar), analytics, and AI enablement
• IT operations, service management, and enterprise architecture

Leadership & Executive Competencies

• Enterprise-first mindset connecting technology decisions to business outcomes.
• Calm, structured leadership during incidents, escalations, and security events.
• Ability to simplify complexity and influence non-technical executives.
• Proven capability to build and mentor high-performing leadership teams.

What Success Looks Like in This Role

• Stable, secure, and resilient IT operations with reduced risk exposure.
• Simplified technology landscape with optimized run costs.
• Faster enablement of business initiatives through scalable platforms.
• Predictable security posture and strong executive confidence.
• Improved user experience and operational efficiency.
• IT recognized as a strategic business enabler.