Application & Support Engineer

Overview

We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.

You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.

Responsibilities

• Provide technical support to customers via telephone, remote access and occasional site visits.
• Support commissioning, integration and implementation activities.
• Assist customers with troubleshooting, diagnostics and issue resolution.
• Participate in technical consultancy activities during customer projects.
• Support the sales function through technical demonstrations and proof-of-concept activities.
• Work collaboratively with engineering and product development teams to test and validate software releases.
• Produce and maintain technical documentation, user guides and knowledge articles.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Contribute to continuous improvement initiatives and best practice development.
• Deliver user training and technical workshops to customers and stakeholders.

Qualifications

• Degree, Apprenticeship or equivalent qualification in:
• Control Systems Engineering
• Automation Engineering
• Mechatronics
• Electrical Engineering
• Building Services Engineering

Essential skills

• Exposure to at least one of the following platforms:
• Niagara / Tridium
• Trend IQ
• Siemens Desigo
• Schneider EcoStruxure
• JCI Metasys
• Distech
• Understanding of industrial and building automation protocols such as:
• BACnet
• Modbus
• OPC UA
• Strong communication skills with the confidence to interact directly with customers.
• Ability to learn new technologies and systems quickly.
• Full UK Driving Licence.
• Right to work in the UK without sponsorship.
• Able to commute to Hitchin on a regular basis.

Desired skills

• Exposure to commercial real estate, rail, critical infrastructure or data centre environments.
• Knowledge of software scripting or programming languages including:
• Python
• JavaScript
• C#

Experience

• Experience within Building Management Systems (BMS), SCADA, automation, controls or related engineering environments would be an advantage
• Experience within commissioning, service engineering, technical support or controls engineering environments.
• Experience delivering customer training, demonstrations or technical presentations.
• Previous experience within technical customer support or pre-sales environments.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo
• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive