Technical Support Engineer Magento

Technical Support Engineer Magento - CC Staffing International | Career Page

Technical Support Engineer Magento

Amman, Jordan

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Job Openings Technical Support Engineer Magento

About the job Technical Support Engineer Magento

A leading VAS company in Amman Jordan has an opening for Technical Support Engineer Magento. The selected Engineer will be in charge of the following scope of work:

• Magento Maintenance: Provide ongoing maintenance for the headless Magento-based e-commerce platform, ensuring stability, smooth operation, and seamless integration with the front-end and webview mobile app.
• Webview Mobile App Support: Maintain and update the webview mobile app as needed, ensuring compatibility with Magento updates and optimal performance across all mobile devices.
• Technical Support & Troubleshooting: Deliver continuous technical support to address and resolve any issues that arise on both the website and mobile app, ensuring minimal downtime and quick resolution of bugs or errors.
• Performance Monitoring & Optimization: Regularly monitor the performance of both the Magento platform and webview app, conducting optimizations to improve loading times, user experience, and overall site efficiency.
• Platform Updates & Patch Management: Apply Magento updates, patches, and third-party module updates as needed to keep the platform current, stable, and secure, ensuring no disruption to the live environment.
• Testing & Quality Assurance: Thoroughly test all maintenance updates and patches before deploying to production, ensuring stable performance with no interruptions to user experience.
• Backup & Recovery: Set up and manage regular backups of the platform and mobile app to ensure quick recovery in case of any unforeseen events or system failures.

Requirements

• Magento Expertise: Proficient in Magento 2.0 development, including custom module development, theme customization, and extension integration.
• Web Development Skills: Strong knowledge of NodeJS, HTML, CSS, JavaScript, PHP, and MySQL.
• Experience with responsive design frameworks and web development best practices.
• Experience: Minimum 1 years of experience in web development, with a proven track record of maintaining e-commerce projects.
• Problem-solving Abilities: Ability to identify, troubleshoot, and resolve technical issues efficiently.
• Communication Skills: Excellent verbal and written communication skills, enabling effective collaboration with the client and team members.
• Adaptability: Willingness to adapt to new technologies and methodologies as needed by the project.
• University Degree in related field.

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