GOMO Product Owner

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

GOMO is looking for a Product Owner who will own the vision, roadmap, and delivery of GOMO's Engagement & Ecosystem features and products. You will design customer-centric experiences that drive engagement and loyalty by combining customer insights, behavioral data, and business priorities into scalable digital solutions.

DUTIES AND RESPONSIBILITIES

PRODUCT & EXPERIENCE STRATEGY

Own the end-to-end design of customer experiences across key engagement and ecosystem journeys.

• Define and continuously refine experience based on customer insights, behavioral trends, business objectives, and market opportunities.
• Conduct product fit assessments to ensure new and existing features address customer needs and business goals.

PRODUCT ROADMAP

• Define and own the product roadmap for Engagement & Ecosystem initiatives aligned with GOMO's engagement strategy.
• Translate customer and business requirements into product requirements, user stories, and prioritized backlogs.
• Drive alignment on priorities, roadmap, dependencies, and delivery timelines and present roadmap updates and initiative performance to leadership.

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CUSTOMER EXPERIENCE & ECOSYSTEM DEVELOPMENT

• Design and enhance digital experiences that increase customer engagement, loyalty, and advocacy beyond connectivity.
• Lead the development of strategic ecosystem and experience initiatives including:
• WanderJoy and partner experiences
• Customer Care
• Personalized engagement
• Rewards, loyalty, and engagement features
• Conduct regular product reviews and recommend enhancements based on data, insights, and evolving customer needs.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.