Executive, Desktop Support-2

Job Description

YOUR ROLE AS A Executive, Desktop Support

• Support daily operational.
• Elevate incident ticket and trigger the management escalation within stated guidelines.
• Ensuring assigned task is effectively executed in timely manner.
• Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

WHAT YOU WILL CHAMPION

• Make sure smooth running of daily operation.
• Provide IT operational support and guidance to user.
• Work in compliance with company policies and standard operation procedures.
• Manage equipment store and make sure equipment are properly arranged.
• Execute deployment and setup of equipment.
• Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
• Make sure ticket assigned are follow up and service/problem resolved within SLA.
• Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
• Responsible on tools are in good condition.
• Ensure improvement plan are fully execute.
• Require travel and relocate to other place to full fill the company operational need.