Service Desk Engineer

Service Desk Engineer - Phantom Staffing | Career Page

Burlington, Vermont, United States

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Job Openings Service Desk Engineer

Provide remote technical support to clients over the phone using remote control tools
Conduct onsite technical support at client location as needed
Diagnose and resolve workstation, server and network infrastructure issues
User account management Add/edit/disable accounts, setup new application users, etc.
Troubleshoot backup, malware, virus and other technical challenges
Help provision new laptops, desktops and mobile devices
Work with application vendors in troubleshooting application errors
Answer end user questions and remediate issues
Possess the passion for providing great service and the desire to create Raving Fans
Build solid, long-term relationships with team members and our clients
Continue skills development; maintain proficiency in current technologies

Real world experience in a network administration or help desk position
Strong communication and interpersonal skills
Strong analytical and organizational skills
Desire to do what it takes to solve technical challenges
Industry certifications from CompTIA, Microsoft, Cisco or VMware
Minimum of a two-year college degree or equivalent experience
Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

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Skills