Customer Success & Implementation Support Specialist (AI Solutions)

• Serve as a primary point of contact for Customer operational and configuration requests
• Support implementations and deployments from initiation through production launch
• Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates
• Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams
• Track implementation progress and help ensure timely completion of project milestones
• Facilitate communication between internal stakeholders and Customer representatives
• Gather, document, and maintain requirements, deployment activities, and operational changes
• Assist with issue investigation, troubleshooting, escalation management, and resolution tracking
• Participate in testing, validation, and quality assurance activities before releases and deployments
• Help improve operational processes and maintain high standards of Customer support and service delivery
• Ensure accurate documentation and transparency of ongoing operational activities
• 1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles
• Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Experience communicating directly with Customers in a professional environment
• Ability to collaborate effectively with technical and non-technical stakeholders
• Strong attention to detail and problem-solving skills
• Comfortable working with software platforms, web applications, and technical documentation
• Ability to gather business requirements and translate them into actionable tasks
• Understanding of operational support and deployment coordination processes
• Upper-Intermediate or higher level of English

WILL BE A PLUS

• Experience supporting SaaS platforms or enterprise software implementations
• Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana
• Basic understanding of APIs, software deployment processes, and data integrations
• Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows
• Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms

PERSONAL PROFILE

• Strong communicator with a Customer-oriented mindset
• Well-organized and detail-oriented
• Proactive and capable of working independently
• Collaborative team player able to work across distributed teams
• Adaptable to dynamic project environments and changing priorities
• Responsible and process-oriented with strong follow-through skills