Web Content / UX Lead Strategist

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values

Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

POSITION OVERVIEW

RIVA is seeking a Web Content / UX Lead Strategist to provide strategic direction for Federal client digital experiences and content modernization initiatives. The ideal candidate will lead UX strategy, content organization, navigation, metadata, SEO, analytics-driven improvements, and usability testing efforts while collaborating closely with program offices, developers, content managers, accessibility testers, and Government stakeholders. This role is responsible for improving digital experiences across websites, microsites, landing pages, search experiences, data visualizations, and related web products.

CORE RESPONSIBILITIES

• Lead UX strategy, content strategy, information architecture, navigation, taxonomy, metadata, and SEO recommendations for Federal client websites.
• Facilitate stakeholder meetings to gather business, content, design, accessibility, and user experience requirements for web initiatives.
• Develop wireframes, clickable prototypes, sitemaps, content models, navigation recommendations, content inventories, migration strategies, and design concepts.
• Guide content migration, consolidation, archiving, and reorganization activities to improve findability and reduce content duplication.
• Use analytics, DAP/Google Analytics, Voice of Customer feedback, search logs, public inquiry trends, and usability findings to recommend digital experience improvements.
• Lead or support usability studies, card sorts, heuristic reviews, stakeholder interviews, and usability analysis activities.
• Coordinate with developers to ensure UX designs are implemented accurately, responsively, accessibly, and consistently across platforms and devices.
• Partner with IR staff and content analysts to maintain taxonomy governance, content tagging standards, and search improvement processes.
• Support chatbot, AI search, related content, automated suggestions, and similar digital capabilities by identifying user questions, content gaps, and metadata improvements.
• Provide strategic guidance on content placement, microsite creation, visual design, plain language, content standards, and digital product roadmaps.

MINIMUM QUALIFICATIONS

• Demonstrated experience leading UX, content strategy, web design, information architecture, taxonomy, or digital communications efforts for public-facing websites.
• Experience creating wireframes, prototypes, sitemaps, content inventories, navigation models, requirements documents, and user-focused design artifacts.
• Strong understanding of plain language, metadata, SEO, analytics, content governance, and web content lifecycle management.
• Experience working with Drupal or comparable WCMS platforms and cross-functional teams of developers, content managers, testers, and stakeholders.
• Working knowledge of Section 508/WCAG, USWDS, responsive design, mobile-first design, and Federal web requirements.
• Ability to translate complex public health, research, or policy content into clear, user-centered digital experiences.

PREFERRED QUALIFICATIONS

• Experience with Google Analytics, Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot governance.
• Experience with Axure, Figma, Adobe XD, Sketch, Visio, Miro, or comparable UX/design tools.
• Experience supporting Federal, Federal client, healthcare quality, public health, scientific dissemination, or research-focused web properties.
• Google Analytics certification, Certified ScrumMaster (CSM), UX certification, IA/taxonomy training, or comparable credential.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to talent@rivasolutionsinc.com, we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.