Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal

**Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal**

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**ABOUT THE OPPORTUNITY**

A senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat. You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running. If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on-call, fast-response culture, this is a contract with substance and scope.

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**PROJECT & CONTEXT**

You'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack. The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale. The role includes on-call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi-layer cloud, network, and access issues with minimal escalation. Contract runs until **31 August 2027**, starting ASAP.

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**WHAT WE'RE LOOKING FOR**

**Experience**

• Senior-level background in **cloud support, cloud operations, or platform engineering**
• **Fluent English** — written and spoken, for incident communication and cross-team collaboration

**Cloud Platforms**

• **AWS** — mandatory, hands-on production experience (2+ years)
• Strong command of **IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup**
• Experience with **AWS multi-account architecture and governance**
• Working knowledge of **GCP, Azure, or OpenStack** (at least one additional platform)

Solid understanding of cloud computing fundamentals

**IaaS, PaaS, SaaS**

Experience configuring and optimising cloud resources

**VPC, IAM, Auto Scaling**

**Container Orchestration & Infrastructure**

• **Kubernetes** — 2+ years of hands-on experience in production environments
• **Docker** and VM-based workload management
• **Terraform** for infrastructure provisioning and change management
• **Helm charts** for Kubernetes application deployment

**CI/CD & Tooling**

• CI/CD pipeline experience — Git-based workflows and automation tooling (2+ years)
• Familiarity with **Rundeck** for operational job scheduling and automation
• **Grafana** for monitoring and observability
• **JIRA** for incident and change tracking

**Application Stack & Scripting**

Experience supporting **Java application stacks**

Tomcat, JBoss, MySQL (2+ years)

• **Linux** system administration and troubleshooting (3+ years)
• Scripting proficiency in **Bash, Python, and/or Zsh**

**Security & Compliance**

• Hands-on implementation of **security configurations, access controls, and IAM best practices**
• Working knowledge of **cloud security standards** and governance frameworks

**On-Call Operations**

• **On-call pager duty** experience (1+ year) — comfortable owning incidents outside business hours

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**NICE TO HAVE**

• Familiarity with **FinOps Foundation** concepts and cloud cost optimisation frameworks
• Experience with **Windows system administration** alongside Linux
• **PowerShell** scripting in a hybrid or Windows-adjacent cloud environment
• Exposure to **OpenStack** private cloud operations
• Background in **enterprise SaaS or PaaS platform support** at scale